Refund Policy
At Minister Johnna’s Funeral Services, we deeply understand that planning a memorial is an emotional and significant commitment. We approach every service with the utmost care and respect, dedicating ourselves fully to creating a fitting tribute to honor your loved one. With this commitment in mind, we would like to inform you about our refund policy.
All sales are final, and no refunds can be issued. However, we recognize that life is unpredictable, and circumstances can change. Should you need to postpone the service you’ve arranged, we offer the flexibility to transfer your payment to another funeral or memorial service. This credit is transferable and valid for six months, ensuring that you have the opportunity to use the services when the time is right.
Why We Have a No-Refund Policy:
- Resource Allocation: Upon booking, we allocate specific resources and staff to ensure everything is prepared to your specifications. This includes securing necessary permits, scheduling, and other preparations that involve upfront costs.
- Vendor Commitments: We work with a range of vendors to provide everything needed for the service. These partnerships often require advance commitments that are not refundable to us.
- Dedicated Service: Each booking involves dedicated planning and personalized attention. This ensures that every detail is cared for, reflecting the importance of the occasion.
- Operational Costs: A portion of the fees covers operational costs that occur regardless of postponements, such as administrative expenses and consultations.
We hope this policy is understandable and that it reassures you of our commitment to providing a respectful and dignified service. Our aim is to offer flexibility through our credit system while maintaining the high standards of service you expect and deserve.
Thank you for trusting us during this profound moment in your life. If you have any questions or need further clarification, please don’t hesitate to reach out. We are here to support you every step of the way.